Privacy & Security
Keeping your account information secure is one of our most important responsibilities. Here is how we keep your information safe and secure:
This policy covers Customer Information, which means personally identifiable information about a consumer or a consumer’s current or former relationship with Water Works of Texas. We maintain physical, electronical, and procedural safeguards to protect Customer Information. Appropriate employees are authorized to access Customer Information for business purposes only. Our employees are bound by a code of ethics that requires confidential treatment of Customer Information and are subject to disciplinary action if they fail to follow this code.
Water Works of Texas may share Customer Information among our company. For example, sharing information allows us to use information about your account to identify any unusual activity and then contact you to determine if your account has any discrepancies. We do not share information among our company, except to maintain or collect on accounts, process transactions, service customer requests or perform account functions, to the extent permitted by law.
We may also disclose any of the customer information to credit bureaus and similar organizations and when required or permitted by law. For example, Customer Information may be disclosed in connection with fraud prevention or investigation, risk management and security, and regarding public records.
Each customer may tell us his or her preferences individually, or may tell us the preferences for any other customer who are joint account holders with you.
Water Works of Texas recommends that you take the following precautions to guard against the disclosure and unauthorized use of your account and personal information:
- Review your monthly account information thoroughly and report any suspicious activity to us immediately.
- Do not respond to emails requesting account information, passwords or PINs. Call Water Works of Texas to verify legitimacy of the email.
- Memorize passwords and refrain from writing passwords, Social Security numbers, account numbers, etc. where they can be found.
- Confirm that an Internet site is secure by checking that the URL (Web address) begins with “https”.
- If you think you have been a victim of identity theft or fraud, you may contact the Federal Trade Commission (FTC) to report any incidents and to receive additional guidance on steps you can take to protect yourself. Contact the FTC at www.ftc.gov/idtheft or 1-877-438-4338.
When speaking to Water Works of Texas by phone, your conversations may be monitored and/or recorded by us. You may have other privacy protections under state law. To the extent these state laws apply, we will comply with them with regard to our information practices.